Shipping & Returns – CityLux Boutique

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Shipping & Returns

Shipping

Orders are processed within 24 hrs and then shipped Monday through Friday.  

We ship via Canada Post or Purolator for all online orders. Delivery times vary depending on which shipping speed you select during the checkout.

(Shipping delays may result from COVID-19 disruptions)

 

Returns + Exchanges

WE DO NOT OFFER REFUNDS. WE OFFER AN EXCHANGE OR A STORE CREDIT THAT DOES NOT EXPIRE

 

IN-STORE POLICY

When merchandise is purchased in-store we accept exchanges or store credits within 7 days of purchase.

 

​ONLINE POLICY

When merchandise is purchased ONLINE we accept exchanges or store credits within 7 days of delivery.

SALE ITEMS

Merchandise purchased in-store that is on sale is a FINAL SALE

 

​CONDITION FOR RETURNS

Items must be in salable condition when returned for exchange or store credit.

This includes:

- Tags must be on. NO EXCEPTIONS
- Items with marks from makeup, body oil or bronzer will not be accepted
- Items that have collected any strong smells such as food or perfume will not be accepted

Final Sales

For hygienic reasons all nail products, waist trainers, bras, boob tape, swimwear, lingerie and bodysuits are final sales.

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